Privacy Policy

2. Information We Collect

We collect information to provide and improve our services. This includes:

a. Client Information:

• Name, email address, phone number, and billing information when you sign up for services or request a quote.

• Business information such as company name, website URL, and project details.

b. Access Credentials (If Provided):
To complete your website redesign or chatbot integration, we may temporarily request and store login credentials (e.g., website platforms, hosting, CMS, or chatbot tools).
All credentials are securely encrypted, used only for the stated purpose, and deleted after project completion or upon written request.

c. Website & Usage Data:
When visiting our site, we may collect non-identifiable data such as IP address, browser type, session duration, and pages visited.
This helps us analyze site performance and improve user experience.

3. How We Use Information

Your information is used to:

• Deliver and manage your website or AI chatbot project.

• Communicate project updates, billing, or technical support.

• Maintain internal records for service quality and compliance.

• Enhance and personalize user experiences on our platform.

• Ensure data security and prevent unauthorized access.

We do not sell, rent, or trade personal information to third parties.

4. Data Security

We use industry-standard encryption, password protection, and secure storage to safeguard your data.
Access to sensitive information (such as credentials or login details) is limited to authorized Flowstate Websites staff and contractors working directly on your project.

When a project is completed, all credentials are deleted unless you request ongoing support that requires retention.

5. Third-Party Services

We may integrate or use third-party tools such as Stripe (for payments), Wix (for hosting), OpenAI or chatbot APIs (for AI setup), and analytics providers.
These third-party services have their own privacy policies, and we recommend reviewing them separately.
We are not responsible for the practices or content of those third parties.

6. Client Website Data

If you grant us access to your website, hosting platform, or business data, we:

• Only access the information necessary for service delivery.

• Do not share your website data or credentials with unauthorized parties.

• Securely handle, modify, or transfer files as required by your project agreement.

You may revoke access at any time by notifying us at sethcarini@flowstateweb.com.

7. Cookies

Our website may use cookies and similar technologies to improve browsing experience, track analytics, and optimize performance.
You can disable cookies through your browser settings at any time.

8. Your Rights

You have the right to:

• Request access, correction, or deletion of your personal information.

• Withdraw consent to data use.

• File a complaint if you believe your data has been mishandled.

To make a request, contact us at sethcarini@flowstateweb.com or call+1(925)204-0584

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect service or legal changes.
The latest version will always be available on this page with a revised “Last updated” date.